UKRAINE UPDATE (April 2022)
Unfortunately, due to the unprecedented situation in Ukraine, we are currently unable to ship there. We will resume shipping to Ukraine as soon as it is possible to do so. For more details please visit the Royal Mail 'International Incident Bulletin'.
Please note that by clicking on the above link you will navigate away from our website.
All parcels will be processed within 2 working days.
ORDERS PLACED AFTER 9am BST MAY NOT BE SHIPPED UNTIL THE FOLLOWING DAY.
ORDERS PLACED ON FRIDAYS MAY NOT BE SHIPPED UNTIL MONDAY.
ORDERS PLACED ON BANK HOLIDAYS MAY NOT BE SHIPPED UNTIL THE FOLLOWING WORKING DAY.
We do not currently offer next-day delivery as standard. If you need something in an emergency then please contact us.
Please remember to check and confirm your address every time you order :)
PAYPAL USERS: PayPal will sometimes change your address without you knowing it and use an old address… we therefore suggest that you make sure your PayPal account is up-to-date!
AH! ARE YOU MISSING A PACKAGE?!
Before contacting us, please check the following:
- Verify that the shipping address is correct on your shipping or order confirmation email.
- Look for any attempted delivery notices the delivery service could have left.
- Check around to see if the delivery service left the package somewhere "abnormal". Sometimes if you're not home they will leave packages off to the side or at the back door!
- Double check if a neighbour accepted the package for you.
- Try to catch your delivery person or call your local post office! This has been proven to be the best and FASTEST way to locate a misplaced package. 99% of the time this is how any misplaced packages have been located.
- If all else fails, please contact us! Have your order number ready if you can :)
For more help, contact us :)
UK SHIPPING DETAILS
We currently offer free Royal Mail postage for UK orders worth £40 or more, unless you are ordering a drop-ship product (see details below).
In the UK, you have the following options for your parcel:
- Express Delivery (Royal Mail 1st Class signed for)
- Standard Delivery (Royal Mail 2nd Class signed for)
- DROP SHIP products (such as Le Mark dance floors) have their own separate shipping costs as they are sent direct from the supplier using a courier of their choice. The price will be clearly marked in the product description, and also at checkout.
The price of each postage option for your order will be shown at checkout, and you can choose the one that you prefer.
INTERNATIONAL SHIPPING DETAILS
We offer Royal Mail Tracked and Signed postage to most countries in Europe.
The price of postage for your order will be shown at checkout once you have entered your delivery address. Please be aware that prices and delivery times vary widely depending on the delivery location and parcel weight.
If your international parcel is over 2kg in weight then please contact us as we will need to arrange a special delivery for you. You will know if this is the case because there will be no shipping option available at checkout.
Please note that for international orders customs charges/taxes may be charged on arrival.
To view and download our full Terms and Conditions of sale please click here.