Please allow 1 business day for processing!
ORDERS PLACED AFTER MIDDAY BST MAY NOT BE SHIPPED UNTIL THE FOLLOWING DAY.
ORDERS PLACED FRIDAYS AFTER MIDDAY MAY NOT BE SHIPPED UNTIL MONDAY. (Also, our fulfilment centre is closed on Saturdays, Sundays and public holidays.)
We do not currently offer next-day delivery for a Saturday as standard. If you need a Saturday delivery then contact us.
Please remember to check and confirm your address every time you order :)
PAYPAL USERS: PayPal will sometimes change your address without you knowing it and use an old address… we therefore suggest that you make sure your PayPal account is up-to-date!
AH! ARE YOU MISSING A PACKAGE?!
Before contacting us, please check the following:
- Verify that the shipping address is correct on your shipping or order confirmation email.
- Look for any attempted delivery notices the delivery service could have left.
- Check around to see if the delivery service left the package somewhere "abnormal". Sometimes if you're not home they will leave packages off to the side or at the back door!
- Double check if a neighbour accepted the package for you.
- Try to catch your delivery person or call your local post office! This has been proven to be the best and FASTEST way to locate a misplaced package. 99% of the time this is how any misplaced packages have been located.
- If all else fails, please contact us! Have your order number ready if you can :)
For more help, contact us :)
UK SHIPPING DETAILS
We currently offer free postage for UK orders worth £40 or more.
In the UK, you have the following options for your parcel:
- Hermes 48 hour delivery £4.19
- UK Mail next-day delivery (not valid for Saturday delivery) £9.02
- Royal Mail 1st Class signed-for £6.55 to £8.61 (weight dependent, up to 2kg)
- Royal Mail 2nd Class signed-for £5.77 (up to 2kg)
- DROP SHIP products (such as Le Mark dance floors) have their own separate shipping costs as they are sent direct from the supplier. This will be clearly marked in the product description.
The price of each postage option for your order will be shown at checkout, and you can choose the one that you prefer. As parcels become heavier, Royal Mail becomes comparably more expensive, therefore we do not offer Royal Mail above a certain weight.
INTERNATIONAL SHIPPING DETAILS
We offer postage to most countries in Europe.
If you live outside of the UK then you have two options for postage:
- International road
- International air
The price of each postage option for your order will be shown at checkout, and you can choose the one that you prefer. Prices and delivery times vary widely depending on the delivery location, but in general air will be faster. If you would like more information then you can contact us.
Please note that for international orders customs charges/taxes may be charged on arrival.
To view and download our full Terms and Conditions of sale please click here.